Technician (Home Appliances, Consumer Electronics) at Abdul Latif Jameel Electronics – Jeddah


Job Description

This position is responsible for the repair of products in the customer’s home. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, and other home appliances. This position provides timely and quality repairs of customers’ products while maintaining high customer service.
Additionally, technicians promote and sell additional products and services that impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell, & periodic training.
To provide the proper customer focus, the In-Home Service Technician must:Work as a dedicated team member to ensure fast, flexible and expert service to every customerDemonstrate a sense of urgency to meet customer time commitmentsSuccessfully complete all Technician II training elements within required timeframesMeet key performance metrics and/or productivity goals as defined by the businessProvide knowledgeable and courteous repair serviceContinuously look for methods to improve business performance and enhance the customer experienceFollow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customerProvide direction to a Technical Helper, as applicableAbility to receive truck stock at home if the company vehicle is retained at the technician’s place of residence or other designated locationMentor other technicians, as applicableMaintain truck stock inventory within the prescribed company guidelines and standardsFollow the truck maintenance schedule and keep a clean, organized truckAdhere to all company policies and proceduresPerform miscellaneous duties as assigned.

Skills

Min 2 years of experience as a technician. (home appliances, electronics, air conditioners, and consumer electronics)Can communicate in English & Arabic.Must have KSA driving License.

Job Details

Job Location
Jeddah , Saudi Arabia
Company Industry
Retail & Wholesale
Company Type
Employer (Private Sector)
Job Role
Maintenance and Repair
Employment Type
Unspecified
Monthly Salary Range
Unspecified
Number of Vacancies
Unspecified

Preferred Candidate

Career Level
Entry Level
Years of Experience
Min: 2
Gender
Male
Degree
Certification / diploma

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