An Outlet Manager is responsible for the profitability and performance of a food service outlet.
Duties include :
1-Overseeing daily operations, customer service, staff work schedules, cashiering, food supplies, maintenance and administrative operations.
2- Guide employees to find new ways to generate revenue and enhance the customer experience.
3- Participating in recruiting, training and motivating staff
4- Maintaining high standards of quality, hygiene, health and safety in the dining area.
5- Conduct staff performance assessment process
6-Contribute to innovation process within own scope of work in the business unit
7- Plan and assign daily workloads to outlet associates.
8-Develop and enforce established policies and procedures.
9-Establish operational strategies to meet quality and customer service standards.
10- Work close with Brand Marketing executives to develop marketing strategies to improve sales and profitability.
11- Maintain the outlet facility clean and safe.
12-Obtain customer feedbacks and recommend necessary outlet operational changes.
13- Interview and hire associates for outlet operations.
14- Work hand to hand with training Manager to Schedule orientations and job trainings to outlet associates.
15- Organize regular meetings to discuss about issues and updates.
16-Analyze and resolve problems in a timely and accurate manner.
17- Organize special events and entertainments to attract more customers.
18- Address customer queries courteously and ensure customer satisfaction.
19- Develop cost-effective operational plan to achieve outlet goals.
20- Assist in cash handling activities and develop expense and revenue reports.
|Job Location:||Riyadh, Saudi Arabia|
|Job Role:||Hospitality and Tourism|
|Company Industry:||Catering, Food Service, & Restaurant|