Customer Success Specialist at Bayt.com – Amman


Job Description

Do you want to make an impact and help transform people’s lives?
At Bayt.com, we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but most meaningfully to each other’s success.
Job Description

  • Handling elite /premium subscription activations and refund
  • Handling Career services inbox questions and queries over email
  • Interacting and resolving Customer complaints, issues, queries that come to the operations team via different channels
  • Liaise with other ops team and finance team for various complaint resolutions
  • Lead assignment and management through CRM
  • Handling live chat
  • Handling / Assisting with CV evaluations and Elite cover letters
  • Assisting CV Services team with CV uploads, LinkedIn uploads
  • Responsible for improving customer retention through programs and service provided to the customer
  • Actively listen to customers and provide them with solutions that meet or exceed what they need.
  • Explain and demo all digital products of bayt.com in person or online.
  • Increase Bayt.com’s product portfolio per customer through active sales by constantly improving customer care experience, creating engagement, and facilitating organic growth. Also, upsell career services products
  • Take ownership of customer’s issues and follow problems through to resolution
  • Create communications to keep customers in the know on current offers, pricing, support concerts, or any changes.
  • Identify, up-sell, and cross-sell opportunities by building long-term relationships and providing quality customer service.
  • CRM system should be used extensively.

Job Details

Job Location
Amman, Jordan

Company Industry
Internet & E-commerce

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Contractor

Monthly Salary Range
Unspecified

Number of Vacancies
1

Preferred Candidate

Career Level
Entry Level

Residence Location
Jordan

Nationality
Jordan



Source link