Call Center Agent (open vacancy) – Kuwait


Job Description

Call Center Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction.
Jobs Responsibilities:

  • Ensures calls are answered within predetermined time scales and are with in a professional manner
  • Handle customers’ complaints and enquiries
  • Liaise and coordinate with Service Provider to resolve customer issues
  • Update the call center CRM system with all customer’s complaints on timely basis to ensure a fast retrieval of information as and when required.
  • Handle stressed, angry and confused customers in the most positive way possible
  • Interact with customers through chat and emails.
  • Live Monitoring of the orders to ensure that the Service provider is following the KPIs set by the operations
  • Perform other duties related to the job as assigned by the Direct Manager

Job Details

Job Location
Kuwait

Company Industry
IT Services

Company Type
Employer (Private Sector)

Job Role
Customer Service and Call Center

Employment Type
Unspecified

Monthly Salary Range
Unspecified

Number of Vacancies
3

Preferred Candidate

Career Level
Entry Level

Years of Experience
Min: 1

Residence Location
Kuwait

Nationality
Algeria; Bahrain; Comoros; Djibouti; Egypt; Iraq; Jordan; Kuwait; Lebanon; Libya; Mauritania; Morocco; Oman; Palestine; Qatar; Saudi Arabia; Somalia; Sudan; Syria; Tunisia; United Arab Emirates; Yemen

Age
Min: 20 Max: 35



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